At Spiritual Vrindavan Expo (Pvt. Ltd.), we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and returns policy to make the process as convenient as possible.

Eligibility for Returns:

• We accept returns for items that are damaged, defective, or significantly different from what was described on our website.
• Items must be returned within 10 days of delivery, accompanied by proof of purchase.

How to Initiate a Return:

1. To initiate a return, please contact our customer service team within 10 days of receiving your order.
2. Provide your order number and a brief explanation of the reason for the return.
3. Our customer service team will guide you through the return process and provide you with a return authorization (RA) number if applicable.

Return Conditions:

• Returned items must be unused, in their original condition, and with all original packaging intact.
• We reserve the right to refuse returns that do not meet these conditions or if the return is initiated beyond the specified timeframe.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and applied to the original method of payment within 10 days.
• Please note that shipping charges are non-refundable, and any return shipping costs incurred are the responsibility of the customer unless the return is due to our error.

Exchanges:

• If you received a damaged or defective item and need a replacement, please contact us immediately to arrange for an exchange.
• Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued instead.

Non-Returnable Items:

Certain items, such as perishable goods, personalized or custom-made products, and downloadable digital content, are non-returnable unless they arrive damaged or defective.

Contact Us:

If you have any questions or concerns regarding our refund and returns policy, please don't hesitate to contact our customer service team for assistance.

We value your trust and satisfaction and are committed to providing a positive shopping experience. Thank you for choosing Spiritual Vrindavan Expo (Pvt. Ltd.).